Onboard each lifesaving mission is a crew consisting of a highly-skilled pilot and Critical Care Team, typically made up of specialist Helicopter Emergency Medical Service (HEMS) doctors and paramedics, ready to attend to critically injured or ill patients at the scene of the emergency with their advanced medical expertise. Essentially, bringing the hospital to the patient when every second counts towards survival.

The pilot and Critical Care Team are required to wear a bespoke flight suit for their own safety and the safety of the patients they attend to.