The Air Ambulance Service – Associate Director of Operations

Role: Associate Director of Operations

Hours: 37.5

Hybrid role working in an Operational Base a minimum of 2 days a week.

Salary: circa £80K

Closing Date: 21st January 2024

First Interview Date: 31st January 2024


Have you a proven track record in Clinical/Aeromedical Operational Management and have a passion for patient care/safety?


Can you share how you have enhanced prehospital services to patients? 


If yes, you may be just what we are looking for.


The Organisation:

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric & neonatal specialist transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, paramedics and TCAA Crew Members, and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.

We are at the forefront of innovative clinical care, and we challenge boundaries.


The Role:

Here at The Air Ambulance Service (TAAS) we are reaching new heights and looking to further enhance our outstanding operational leadership team. This is a great opportunity for the right individual to really make their mark in how we develop our HEMS and TCAA services to further support our NHS stakeholders, and most importantly, our patients, their families, and the communities we serve. Reporting directly to the Chief Operating Officer the successful applicant will focus on continuous improvement of services, and delivery of the strategic plan, working collaboratively with internal and external senior clinicians, leaders and managers.


Key responsibilities Include:

  • Ensure regularity requirements of statutory bodies are met / exceeded.
  • Establish a strong working relationship with key stakeholders.
  • Lead forward thinking asset acquisition, lifecycle, lease, and maintenance.
  • Constantly monitor major commercial contract commitments and negotiate improvements.
  • Ensure Clinical Leadership is at national level and a platform for further advances in pre-hospital healthcare.
  • Enhance services to patients through continuous improvement.


What we are looking for:

We will provide you with a great opportunity to make a meaningful impact on the quality of the services provided by The Air Ambulance Service. You’ll be empowered to be creative and make decisions in your area of expertise and encouraged to constructively challenge the status quo. You will be expected to bring your wealth of experience and expertise to the table to help shape our future thinking and future services. We are looking for someone who is creative and curious with an attention to regulatory detail that ensures the highest standards of compliance. A team player that can build great working relationships and communicate at all levels who will thrive in a fast-paced environment.    


What we offer:

We offer a competitive salary and a great benefits package which includes:

Flexible working with a Hybrid approach, [25] days Annual Leave, with further increases after 2 and 5 years’ service.  The option to buy and sell up to 5 days, as well as a day off for your Birthday and a range of employee wellbeing support benefits.


In addition, you will be working amongst some amazing people, all who hold the charity values at the heart of everything they do and are passionate about saving lives!


If you believe you have the right skills, knowledge, and attributes that we are looking for and you want to make a difference by working for a lifesaving charity, Click Here to find out more about the role, Job Description and Person Specification.

You can apply on our website: ‘TAAS Vacancies’


TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 


Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.


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